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TERMS AND CONDITIONS

1. Bookings 14. Transfers
Booking should be made as early as possible to guarantee the passenger’s choice
in the Guaranteed Departure Programs. A deposit of USD 100.00 per person is All necessary group transfers between air / seaports and hotels are included
throughout the tours. Porter fees at the airports are not included. In-flight bags
required at the time of registration. Balance is due 30 days prior to departure date must be hand carried by tour members.
of tour.
15. Sightseeing
2. Note Sightseeing as outlined in the itineraries is provided by latest model motor coach,
Reservations are accepted subject to tour conditions and will be confirmed only if midi bus, minibus or private car depending upon the size of the group and
accompanied by the required deposit and signed reservation form. including services of English-speaking guides unless otherwise requested or

3. Free Sale System confirmed. Entrance fees to all places visited are also included. Please also note
that closed days for museums: St. Sophia on Monday, Dolmabahce Palace on
In order to offer the passengers more flexibility, our Free Sale System makes it Monday and Thursday, Rumeli Fortress on Wednesday, Topkapi Palace on
possible for you to make an unlimited number of bookings with instant
confirmation. This system applies up to 21 days prior to the departure date. After Tuesday, Grand Covered Bazaar on Sunday, Chora Church on Thursday

that time i.e. within the last 21 days before the departure date, any bookings 16. Taxes
should be confirmed with our office first.
Included is basic service charges and taxes as imposed by hotels and local
governments. Should there be any changes in the tax ratio the difference will be
4. Cancellations reflected on rates.
Pienti Tour reserves the right to cancel any tour except those bearing the
‘guaranteed departure’ seal prior to departure for any reason, including 17. Not Included
insufficient number of participants. If Pienti Tour cancels any tour, tour members will Tips to your drivers/guides and tour escorts. Tipping has gradually become a
receive full refund of monies paid. necessity on any tour for guides, drivers and transfer man. On regular bus tours 3.00
USD per person per day for guide and 2.00 USD per person per day for driver
5. If you cancel;
Notice of cancellation by passenger must be confirmed in writing to us. In the should be anticipated and budgeted by clients. Where the number of passengers
is less than 6 people a minimum of 15.00 USD per day for guide and 12.00 USD per
event of cancellation by one or more passengers sharing the same day for driver should be taken into consideration. As for transfers between hotels
accommodation, the rate charged to the remaining passenger(s) may be
increased accordingly. Cancellation charges are as follows: and airports 6.00 USD for transfer man and 5.00 USD for driver are sufficient.

18. Disability
Prior to 30 days FREE CANCELLATION Any physical or mental disability requiring special treatment must be reported to
Pienti Tour at the time of reservation. Possible Changes in the itinerary:
Between 29-15 days 50% of the tour cost Occasionally, the land portion of your tour may be extended or curtailed because
of unforeseen changes/conditions in the transportation schedules. There may also
Between 14-07 days 80% of the tour cost be other instances in which changes become necessary or advisable. Any saving
realized by these changes will be passed on to the passengers, any resultant
Less than 07 days 100% of the tour cost expenses shall be borne by the passengers.
19. Not included in Land Cost
Passport and visa fees, inoculations and vaccinations, any expenses prior to arrival
In the unlikely event that it becomes necessary to change or cancel any part or all to Turkey, camera fees, airport departure taxes, excess baggage, forwarding of
of the tour, Pienti Tour reserves the right to do so. baggage and souvenirs, meals not specified as being included, tea or coffee at
any time, any beverages such as soft drinks or liquor.

6. Unused Tour Services 20. Responsibility and Liability
No refund will be made in respect to accommodation, meals, sightseeing tour or Where our Company has not been negligent nor in breach of any duty, we
any other services which are included in the tour fare but not utilized by the tour assume no responsibility for injury, damage, accident, loss, delay or irregularities
participant, either in part or full, or where passenger amends, cancels or otherwise that may be caused to person or property where such occur as a result of
varies arrangements after commencement of the tour. circumstances beyond our control. The transportation companies or firms shall
exempt from all liability in respect of any detention, delay, loss, damage, sickness
7. Right to Refuse or injury, by whomsoever caused and of whatever kind occurring of or to the
We reserve the right, upon reasonable grounds, to refuse any passenger for any passenger at any time when the passenger is not on board a carrier of
part of the travel services. conveyance used or operated by the transportation companies or firms. All tickets,
coupons and orders are furnished and issued subject in all respects to those terms
8. Smoking and conditions under which the means of transportation or other services provided
Smoking is prohibited on motor coaches. thereby are offered or supplied by owners, operators, public carriers managing
agents or agents.
9. Flight Delays / Hotel Changes:
We provide, to the best of our ability, a complete itinerary with your tickets. 21. Our company will not be responsible or liable for;
However, flight times and carriers are subject to change without notice. It is  Mechanical breakdowns (except where it is due to negligence on the part of
therefore mandatory to reconfirm your departure/return times with the airline in our Company or its agents), government actions, weather, Act of God strikes
question, at least 72 hours prior to departure/return. compulsory quarantine or other circumstances beyond our control.
 The failure of the client or their agent to obtain required documentation (e.g.
10. Price Guaranteed health certificates, visa, passports etc).
Price is guaranteed once full payment is received: Land transportation  The failure of the client to follow reasonable instructions including but not limited
is provided in accordance with the itinerary by coach or midi bus to check-in and check-out places and times.
or minibus depending upon size of group.  Accidents of any kind occurring during the Customer’s independent activities
 Theft, robbery or lost property
11. Hotels  Food poisoning
First Class or best available (local 4 star) in each itinerary and based on  Isolation as a result of infections, diseases or any condition likely to endanger the
two persons sharing twin-bedded accommodation with private bath / shower. health or safety on the tour members or impair their reasonable comfort
Pienti Tour reserves the right to substitute hotels for those named in the
brochure/cd if and when deemed necessary. A share basis booking cannot be 22. Child Policy
guaranteed. 0 – 2 years Free of Charge

12. Single Rooms 3 – 6 years with bed %25 reduction
A limited number of single rooms may have to share accommodation
occasionally. In such a case appropriate refunds will be made upon application at 3 – 6 years without bed %50 reduction
the end of the tour. As single cabins are not available on the cruise the charge for
them is extra and is included in the single supplement. 7 – 12 years with bed Considered as Adult

13. Meals 7 – 12 years without bed %25 reduction
All meals are as stated in each itinerary by the code letters (B) Continental or *** Child reductions are valid for the child sharing the same room with 2 full paying
Buffet Breakfast, (L) Lunch and (D) for Dinner. adult

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