Terms and Conditions

1. Bookings

Booking should be made as early as possible to guarantee the passenger’s choice in the Guaranteed Departure Programs. A deposit of USD 100.00 per person is required at the time of registration. Balance is due 30 days prior to departure date of tour.

2. Note

Reservations are accepted subject to tour conditions and will be confirmed only if accompanied by the required deposit and signed reservation form.

3. Free Sale System

In order to offer the passengers more flexibility, our Free Sale System makes it possible for you to make an unlimited number of bookings with instant confirmation. This system applies up to 21 days prior to the departure date. After that time i.e. within the last 21 days before the departure date, any bookings should be confirmed with our office first.

4. Cancellations

Pienti Tour reserves the right to cancel any tour except those bearing the ‘guaranteed departure’ seal prior to departure for any reason, including insufficient number of participants. If Pienti Tour cancels any tour, tour members will receive full refund of monies paid.

5. If you cancel;

Notice of cancellation by passenger must be confirmed in writing to us. In the event of cancellation by one or more passengers sharing the same accommodation, the rate charged to the remaining passenger(s) may be increased accordingly. Cancellation charges are as follows:

Prior to 30 days FREE CANCELLATION
Between 29-15 days 50% of the tour cost
Between 14-07 days 80% of the tour cost
Less than 07 days 100% of the tour cost

In the unlikely event that it becomes necessary to change or cancel any part or all of the tour, Pienti Tour reserves the right to do so.

6. Unused Tour Services

No refund will be made in respect to accommodation, meals, sightseeing tour or any other services which are included in the tour fare but not utilized by the tour participant, either in part or full, or where passenger amends, cancels or otherwise varies arrangements after commencement of the tour.

7. Right to Refuse

We reserve the right, upon reasonable grounds, to refuse any passenger for any part of the travel services.

8. Smoking

Smoking is prohibited on motor coaches.

9. Flight Delays / Hotel Changes:

We provide, to the best of our ability, a complete itinerary with your tickets. However, flight times and carriers are subject to change without notice. It is therefore mandatory to reconfirm your departure/return times with the airline in question, at least 72 hours prior to departure/return.

10. Price Guaranteed

Price is guaranteed once full payment is received: Land transportation is provided in accordance with the itinerary by coach or midi bus or minibus depending upon size of group.

11. Hotels

First Class or best available (local 4 star) in each itinerary and based on two persons sharing twin-bedded accommodation with private bath / shower. Pienti Tour reserves the right to substitute hotels for those named in the brochure/cd if and when deemed necessary. A share basis booking cannot be guaranteed.

12. Single Rooms

A limited number of single rooms may have to share accommodation occasionally. In such a case appropriate refunds will be made upon application at the end of the tour. As single cabins are not available on the cruise the charge for them is extra and is included in the single supplement.

13. Meals

All meals are as stated in each itinerary by the code letters (B) Continental or Buffet Breakfast, (L) Lunch and (D) for Dinner.

14. Transfers

All necessary group transfers between air / seaports and hotels are included throughout the tours. Porter fees at the airports are not included. In-flight bags must be hand carried by tour members.

15. Sightseeing

Sightseeing as outlined in the itineraries is provided by latest model motor coach, midi bus, minibus or private car depending upon the size of the group and including services of English-speaking guides unless otherwise requested or confirmed. Entrance fees to all places visited are also included. Please also note that closed days for museums: St. Sophia on Monday, Dolmabahce Palace on Monday and Thursday, Rumeli Fortress on Wednesday, Topkapi Palace on Tuesday, Grand Covered Bazaar on Sunday, Chora Church on Thursday

16. Taxes

Included is basic service charges and taxes as imposed by hotels and local governments. Should there be any changes in the tax ratio the difference will be reflected on rates.

17. Not Included

Tips to your drivers/guides and tour escorts. Tipping has gradually become a necessity on any tour for guides, drivers and transfer man. On regular bus tours 3.00 USD per person per day for guide and 2.00 USD per person per day for driver should be anticipated and budgeted by clients. Where the number of passengers is less than 6 people a minimum of 15.00 USD per day for guide and 12.00 USD per day for driver should be taken into consideration. As for transfers between hotels and airports 6.00 USD for transfer man and 5.00 USD for driver are sufficient.

18. Disability

Any physical or mental disability requiring special treatment must be reported to Pienti Tour at the time of reservation. Possible Changes in the itinerary: Occasionally, the land portion of your tour may be extended or curtailed because of unforeseen changes/conditions in the transportation schedules. There may also be other instances in which changes become necessary or advisable. Any saving realized by these changes will be passed on to the passengers, any resultant expenses shall be borne by the passengers.

19. Not included in Land Cost

Passport and visa fees, inoculations and vaccinations, any expenses prior to arrival to Turkey, camera fees, airport departure taxes, excess baggage, forwarding of baggage and souvenirs, meals not specified as being included, tea or coffee at any time, any beverages such as soft drinks or liquor.

20. Responsibility and Liability

Where our Company has not been negligent nor in breach of any duty, we assume no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond our control. The transportation companies or firms shall exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, by whomsoever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier of conveyance used or operated by the transportation companies or firms.

All tickets, coupons and orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, public carriers managing agents or agents.

21. Our company will not be responsible or liable for;

  • Mechanical breakdowns (except where it is due to negligence on the part of our Company or its agents), government actions, weather, Act of God strikes compulsory quarantine or other circumstances beyond our control.
  • The failure of the client or their agent to obtain required documentation (e.g. health certificates, visa, passports etc).
  • The failure of the client to follow reasonable instructions including but not limited to check-in and check-out places and times.
  • Accidents of any kind occurring during the Customer’s independent activities
  • Theft, robbery or lost property
  • Food poisoning
  • Isolation as a result of infections, diseases or any condition likely to endanger the health or safety on the tour members or impair their reasonable comfort

22. Child Policy

0 – 2 years Free of Charge
3 – 6 years with bed %25 reduction
3 – 6 years without bed %50 reduction
7 – 12 years with bed Considered as Adult
7 – 12 years without bed %25 reduction

*** Child reductions are valid for the child sharing the same room with 2 full paying adult